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Customer Service
Formost Fuji Corp. takes great pride in the level of service it offers to it's customers.
Download our Service Brochure
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Training
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Whether it's at your facility or ours, we offer all levels of training to all levels of employees. If possible we recommend that you send your people to our facility to be trained. This provides a great atmosphere for learning that is free from many of the daily distractions that are present in many plants. The best part of our training your people here, is that we do not charge your company for the training. All you need to do is provide for your employee's transportation to and from Woodinville Washington, rental car, and their living expenses and we'll train them for free. Call your
Sales Rep.
for more details.
Chairman of the Board
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Machine
Installation
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New machines sold by Formost Fuji Corp. come with three man days, (a man day is one man day @ 8 hours), of installation and training. We encourage our customers to try and get the most out of this time by ensuring that the machine is uncrated, spotted, power is available, air is available (if needed), operators and maintenance people have enough free time to be trained and production requirements are discussed before our people show up. At the end of the 8 hour man day, standard service rates will apply.
When your machine is on site and you know the date you would like to begin your installation, please call or email our Service Department as far in advance as you can. We have technicians stationed around the country, but sometimes they are already booked, so try to be as flexible as possible.
Please call the
Service Department to schedule your installation.
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Service
Calls
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If a problem develops with your equipment, first check the troubleshooting section in your operation manual. If you don't find the answer to your problem there, please call our Service Department. Copies of the operation and parts manuals are available through our Parts Department. Please have your serial number available when you order parts and manuals.
Service Department: Phone: 425-483-9090
Bob McHenry: Service Manager, Email: Click Here
Derek Dietrich: Assistant Service Manager, Email: Click Here
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